Comments on: United Breaks Guitars Three: The Finale

By: Angie Platten

Angie Platten — Sat, 26 Mar 2011 01:58:39 +0000

Oh my gosh! I just saw a link posted on Facebook and followed it to listen to your story and all three songs. While I’m so sorry for all you went through over this issue, I must admit, I haven’t laughed out loud like this in a while. You all did an AMAZING job with these! Great music, great voice, and a lot of fun. What a productive way to work out anger and frustration! Great job!

By: D. Shay

D. Shay — Mon, 21 Feb 2011 00:26:28 +0000

Hi Dave,
Just recently saw you in Orlando, Fl. while I was there for a convention, Feb 10 -13. I am so inspired by your approach to resolving your issues with people, (corporations). I sincerely hope that your message will reach to everyone. Have you thought of doing something so simple and awakeing to all the politicans of the world? They certainly need to hear a new message, “how best do we serve our people?, (not ourselves). Do you hear alittle sing song there? It’s coming fast and they better “get on board”.
Love your talk to us in Orlando. Keep on inspiring and changing the world.

By: Judy D

Judy D — Tue, 25 Jan 2011 23:31:52 +0000

Hi Dave,
I just saw your videos for the first time via a facebook link yesterday (sometimes takes a while for things to catch on down under). My eldest daughter is having an ongoing battle with an Aussie company ATM, which has so far cost her over $600 (aus) and is likely to cost $400 more. I showed her your video, and she is inspired now after being resigned to the poor customer service she is receiving. Your music is great and I love the stories. Looking forward to what’s next from Dave Carroll!

By: Patrick Forbes

Patrick Forbes — Wed, 05 Jan 2011 17:54:38 +0000

I too, was hard done by from a United flight, coincidentally, to Chicago. As our plane sat on some back 40 runway waiting for a gate to become available, I fell asleep.
I awoke just as the last two/three passengers were exiting the plane at the terminal. I suddenly realized that my Palm Pilot, which was in my hand just as I nodded off, was missing. I searched all around and was brusquely ushered out by United personnel wanting to refill the plane for departure.
They were so unconcerned about this theft that they tried to have me arrested by the lone CPD cop in the building because I was creating a “Disturbance”. Becoming so infuriated by United’s uncaring attitude, I ensured that the ENTIRE departure lounge heard and understood every word I said.
The Cop actually was of more a help than anyone. He helped me through the theft report filing and helped me find my way out of the terminal and in the correct direction. Nothing further was ever received regarding it.
At my destination hotel, I purchased a replacement on eBay and it was on my desk when I returned to Toronto.
A few days later, I receive a call from someone at a little airport in Michigan. My palm was found under a seat during a ‘real’ cleanup near the front of the plane where the thief discovered it was an old black & white screen and dropped it on his way out of the plane. The caller said he’d have it sent to me. I extended my heart felt appreciation that someone would actually go through that trouble. But a bit too soon. The package arrived. $75 US Collect Air Express shipping by FedEx. But id did arrive intact with nothing missing. The newer Palm I bought was $100 CDN.

Thanks United and thank you Dave for your productions. They’re the best!

By: dave

dave — Tue, 05 Oct 2010 13:19:05 +0000

Hi Lauren:

I do check my guitar now for sure and probably should have but it wouldn’t have made a difference at that time. First of all there were no United representatives present at the luggage belt (one of the issues I had). Second, even though the guitar was in my possession for a day following my flight I know I didn’t cause the damage because I would remember throwing my guitar case on the ground or against a wall and that didn’t happen. It was seen being thrown by a baggage handler form the plane in Chicago however, and I did report that incident to 3 employees in Chicago who didn’t care. As a third point, upon returning to Omaha airport to go home I reported the damage and was told that they didn’t need to look at it because the report needed to be filed in my home airport of Halifax so how would reporting it upon landing in Omaha have changed anything? I know the answer to that one. It wouldn’t have. The point of all this remains the same. If you’re careless or uncaring and break someone’s property, own up to it and pay for the damage.

By: David Elkington

David Elkington — Mon, 04 Oct 2010 22:35:35 +0000

Just shows you are quite often better off with a smaller company that cares rather than a big corporate.

By: lauren

lauren — Mon, 04 Oct 2010 17:48:53 +0000

Im sure if dave had cracked his case open soon as he got his guitar, had a look and complained then none of this would have happened “i opened it later” – damage could have happened on the way to the hotel or anywhere in fact. Don’t leave the airport til you KNOW

By: Vanessa

Vanessa — Wed, 01 Sep 2010 00:51:06 +0000

Hey Dave
I came back from my summer vacation a couple of days ago and sure enough the airline company broke my guitar’s neck in two !!! Let’s hope they pay for the damage.
And hopefully those companies will someday learn to handle instruments with care.

By: Jack

Jack — Fri, 13 Aug 2010 10:25:22 +0000

A big thank you and Jerry Douglas pulls off some incredible tunes here! Got to love that dobro playing of his, he is what “makes” this song for me. Now I’m off to browse more of his music!

By: johanna

johanna — Sat, 10 Jul 2010 23:55:38 +0000

Kevin,

There are no problems with Dave’s page & video 3. If you look on the front page of the website, the YouTube video for Song 3 is embedded on the page. You probably have a no-script blocker on your web browser and that is what the problem is that you are experiencing in viewing the video. The direct YouTube link to Song 3 is: http://www.youtube.com/watch?v=P45E0uGVyeg

Good Luck and you will enjoy the end of the trilogy.