Toomsuba/alamucha Hero

Name of Hero: Larry Gressett Sr.

Hero City: Toomsuba

Submitted by: Jimmy feeley

On February 17 2011, our hero Larry Gressett Sr. With the Toomsuba/Alamucha Volunteer Fire Department, Toomsuba MS. Was attempting to save another human beings life. He dove into frigid waters with no selfish thought of any kind, and ended up losing his own life. He was a great person and a great father figure to his soon to be step sons, Alec and Anthony. This man showed what a true hero he was and also showed that you don’t have to know someone to try and save them.

Thanks Dave

Name of Hero: All My brother and sister firefighters

Hero City: Worldwide

Submitted by: Dave Cranton

I came across this song today by chance. I Love it. It brought a few tears, and a great feeling of pride.
I have been eating smoke since I was about.. 16 (actually before, but that wasn’t legal) I am 58 now.
I spent 20 years in the U.S.Air Force, and volunteered every place I went even overseas.
Firefighters are all the same..selfless, dedicated, Brave (read that as crazy) but above all, brothers/sisters.
This is just the best tribute I have heard, I send it out to a few of my bros that are no longer here to respond.
Thanks Dave, for giving me that great feeling of pride.

My Dad My Everyday Hero

Name of Hero: Harold

Hero City: Maybrook

Submitted by: Melissa

“Everyday Heroes”, the song and video talk about the life I had growing up. My dad was a part time police officer and a volunteer firefighter. I spent many nights listening to the scanner to make sure Daddy was ok while on a call.

The scene with the man threatening to shoot his wife [in the Everyday Heroes video], reminds me of the night I sat listening to Daddy responding to a fight at the local bar. Mom and I heard Daddy get sent to the fight, we heard Daddy say they had arrived, a few minutes later another officer’s voice came across with the code for officer down, then he said to call the coroner, and then he told the dispatcher to land-line our house.

When the phone rang Mom just sat there looking like she was going to pass out, I was already heading down the hall to wake my brother and sister when I heard Mom saying to tell Daddy she was glad he was ok. It turns out his partner was the one who was killed, Daddy always felt bad because his partner was just a little faster and got in the door first so he was the who was stabbed.

The video shows what the first responders do when they are called and how much they put themselves in danger to keep their promise to protect the citizens of their village/town/city. People don’t always realize that fire fighters and police officers do their jobs with very little thanks.

I remember seeing Daddy come home from fighting a fire all night, and instead of getting some sleep he was only home long enough to shower and get dressed before heading out to his day job. No matter how tired he was he always went when the fire horn blew.

My Uncle’s Firefighting Team

Name of Hero: Joshua

Hero City: Studio City

Submitted by: Annie

I am a student just out of college who spends most of my time helping others in any way I can, rather than with my friends. I’m strong, fast, smart and can crack a few jokes on the job. My parents hate how I decided to help people. I’m a firefighter at my uncle’s fire station. My 2 dads hate how I put my life on the line to rescue babies, pets, toddlers, children, mothers, fathers grandparents out of fires.

I have had some very close calls but one I will NEVER forget last summer 2011, we get a call from dispatch of a fire in a two story home. When then hear there are 4 kids and 2 adults. When we had gotten there the whole house was engulfed with flames. I put my oxygen on and my uncle Joshua or Josh and I went in along with one female firefighter and a male firefighter. While me and my uncle headed up the stairs he told the other two to stay down there because the parents rooms are on the first floor. We were headed to rescue the 4 kids. I found a 6 year old boy named Tommy and a 10 month old girl named Molly. The little boy was scared because I had to break the door down and I guess he wasn’t expecting it. So I get closer to the boy and I tell him not to be afraid and that Im a firefighter and here to rescue him and his family. He was so happy that he ran up smiling at me and told him to hold on so I can grab his sister who was in the crib in the same room.

I made it out with both of them in my hands and I asked the EMT if the other 2 kids came out and he said no. Then I asked if the parents made it out and they did and were transported to the nearby hospital with a PICU and NICU. They were on stand by for the 4 kids in the PICU and the NICU for the 10 month old at the time. I ran back in to look for my uncle on the second floor. 3 minutes of searching for him, I find him holding a 14 year old unconscious and bleeding from somewhere. Josh told me that he can not find the other child and I look in the closet and there’s the other one hiding. He was 6 years old and identical to the other one but his name was Sam. He was scared so I told him that I rescued his sister and brother and there both outside or at the hospital. I told my uncle to go and get out with the 14 year old, who we at the time didn’t know what his name was so that he can get immediate medical attention from the waiting EMT. I told him to tell the EMT to contact the hospital and tell them that they need 3 PICU beds.

Sam and I got stuck in his room so I wrapped him in a fire proof blanket that I had with me and jumped through the door that was on fire. The floor was starting to collapse and I had to get out quickly so I didn’t crawl and plus Sam can’t last any longer in the house. So I risked every thing and gave him my oxygen mask and we got to the first floor. One minute after we got to the first floor and looking around at to figure where I possibly was in the house but after a minute the oxygen runs out and the boy takes the mask off because he doesn’t want it so I unplug it and I find my uncle and he took my oxygen tank and mask. And then a beam on fire falls and so I loose view of my uncle so now I don’t know where he went. I found the kitchen which meant I was half way out of the house. I get knocked onto the floor by a flashback close to me that came from the kitchen window. Then another beam falls and lands on my ankle and the boy is not in my arms he sitting next to me. I finally get my foot out but of course it hurts and I don’t want to scare the kid any more than he already was, so I suck it up and pick him up and limp out of the house.

The window was taken out completely and since the door was engulfed with flames I had to jump out the window. Just as I jump the house explodes but we got all the family pets and people out of the house and we land on our backs but he landed closer to the house than I did. Then there is another flashback from a window on the other side and I get on top of him and keep him from catching on fire or getting burned. The flashback was strong enough that it threw the glass out the window and cut my rip but it was big piece, so I didn’t need sticks cause my jacket took most of the glass. I limped all the way to the ambulance and the EMT wants to check me out but I told him in two minutes because I have to talk to my uncle about why I didn’t have my oxygen mask on.

After that SAM was at the ambulance and the EMT wasn’t going to leave until he saw me. Half way I guess I passed out, I don’t really know what happened but I woke up in the hospital in the same room as the 2 boys because their parents had died before they got to the hospital. We all took in the kids as one of our own and I took the girl molly and the 2 twin boys. But when I woke up Sam was sleeping right next to me on my bed on oxygen through nasal cannula and so when I moved a little and he went crazy and got all happy and runs out the room to get the doctor and my uncle, the chief, was crying outside in the fire truck.

He told me that I almost didn’t make it. But I think he was annoyed at me for removing my mask. But I always put the one I am rescuing first, then myself. We were both very heroic but I was told by many of my firefighter friends that I was way more manly than my uncle was. I wasn’t in the news because I felt that even though I was heroic it wasn’t something I wanted to brag about or get rewarded for. I was trained to do this. This its my job. Its just like the Navy Seal dude who kill bin laden and didn’t want people to know it was him because he felt that he was doing what he was told to do and was trained to do it.

Gripevine: New site lets you get your gripe out

Photo (c) Chronicle Herald, photo by Christian Laforce

February 6th, 2012
Halifax Chronicle Herald
Article by Bill Power

A new social media-driven business with a Nova Scotia connection wants to make the world a better place by giving people a place to gripe.

Gripevine.com is one of the latest ventures from Waverley entertainer Dave Carroll. He gained some notoriety for his United Breaks Guitars song, one of 2010’s top-10 most viewed YouTube videos.

Carroll said Monday this is the first online social media platform for consumer-complaint resolution. He and a couple of Ontario partners launched the site recently after a round of beta testing by 600 select users and corporations.

“There is something therapeutic about sitting around and griping with your friends, but with the magic of social media, there is a method to make sure your complaints actually get heard,” the singer-songwriter and speaker on consumer issues said in an interview.

Read more

Gripevine.com Launches First Social Media Network for Consumer Complaint Resolution

July 6th, 2012
PR Newswire Press Release

Consumer Advocacy Platform Provides Users a Free & Simple Venue for Corporate Gripes

NEW YORK, Feb. 6, 2012 /PRNewswire/ — Gripevine.com, the first online social media platform for consumer-complaint resolution, announced today the launch of its much anticipated network following closed beta testing by 600 select users and corporations.

Through its proprietary response technology, Gripevine’s unique service offers consumers a free and easy-to-use interface where they can post and promote in-depth public complaints about any company and have them automatically brought to the attention of company decision makers who have the power to resolve complaints. With Gripevine’s advanced enterprise dashboard, companies can track thousands of complaints per day through various departments between multiple agents, as well as integrate consumer complaints from Gripevine’s enterprise dashboard into internal corporate CRM systems.

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Call Center Services Featured Article on Launch of Gripevine

“‘United Breaks Guitars’ Musician Launches Customer Service Platform”

February 02, 2012

By Tracey E. Schelmetic

“If you’re a successful customer service organization (you know who you are), you’ll understand the importance of dealing with customer complaints – particularly public customer complaints – very quickly, before they spiral into something you can no longer control.

Read more

Get your complaints resolved at Gripevine.com


Customer service start-up launches to help consumers resolve situations with companies

After United Airlines broke musician Dave Carroll’s guitar, he turned a bad situation into a good one. He wrote a song. It went so viral that United couldn’t help but see it and respond. He’s now made a career out of consumer advocacy.

The incident inspired Carroll and his co-founders to create the website Gripevine. Even if you can’t write a song, this site will help you get a response from companies you feel have wronged you.

Read more

Chicago Tribune: "'United Breaks Guitars' spawns complaint site"

By Gregory Karp
A Canadian songwriter who became famous for slamming United Airlines in a cleverYouTube music video that went viral, has helped start an online complaint website this week. Read more