Customer service start-up launches to help consumers resolve situations with companies
After United Airlines broke musician Dave Carroll’s guitar, he turned a bad situation into a good one. He wrote a song. It went so viral that United couldn’t help but see it and respond. He’s now made a career out of consumer advocacy.
The incident inspired Carroll and his co-founders to create the website Gripevine. Even if you can’t write a song, this site will help you get a response from companies you feel have wronged you.
Once you sign up, you can plant public gripes and invite your Facebook friends and Twitter followers to support you. You can explain your situation, even upload pictures, documents and YouTube videos to back it up.
Then Gripevine will take it from there. They’ll make sure your complaint gets to the right people, those who have the power to resolve the situation.
And when a company gets back to you, you can rate them.
Everyone has a story like Carroll. Now there’s a designated social platform for consumers to be heard.
(From our friends at CW33 News – Erin Harris)
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