Gripe of the Week: Party Expert, No Expert on Customer Service

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This installment of our Gripe of the Week is an excellent example of how to effectively share your complaint in a way likely to get the attention of both consumers and the company in question. By being creative, your chances of resolving your gripe increase greatly.

This week’s complaint is from a man in Quebec, Canada who bought a Halloween costume from a chain store called Party Expert. It was an off the rack, one-size-fits-all costume of The Swedish Chef from the Muppet Show. Having paid $70 this man wasn’t happy with the fit, claims the costume was defective, impaired his vision and actually looked nothing like the Swedish Chef. He wanted his money back or another costume but was told there are no refunds and they will only replace the exact costume.

Read more at: Walletpop.ca

5 tips for delivering a killer presentation

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I’m still fairly new to the speaking profession, having never delivered a speech or presentation until a few months after my YouTube video “United Breaks Guitars” went viral. I recall being asked to present my first ever keynote at a Right Now Technologies event in Colorado Springs to 700 North American brands — with just a few short weeks to prepare. I had little time in my hectic schedule to develop the talk or learn how to do it. The extent of my public speaking was as a musician introducing a song or a five-minute story as part of a concert, but I’ve always been one to say yes to interesting opportunities before considering my qualifications, so I accepted the invitation.

Read More at: iMedia Connection