Socialize:
I’m heading off on a “mini tour” of Nova Scotia this week and looking forward to sharing songs and stories with audiences across the province. I’ll be bringing with me Mike Hiltz on bass & Chris Iannetti on guitar. We’re looking forward to playing your Dave Carroll favourites as well as share a sneak preview of songs to be released on my upcoming new album “Raincoat in Vegas.” Stay tuned for more on the album release date and for more touring dates.
See you at the shows!
Cheers,
Dave
Photo (c) Chronicle Herald, photo by Christian Laforce
February 6th, 2012
Halifax Chronicle Herald
Article by Bill Power
A new social media-driven business with a Nova Scotia connection wants to make the world a better place by giving people a place to gripe.
Gripevine.com is one of the latest ventures from Waverley entertainer Dave Carroll. He gained some notoriety for his United Breaks Guitars song, one of 2010’s top-10 most viewed YouTube videos.
Carroll said Monday this is the first online social media platform for consumer-complaint resolution. He and a couple of Ontario partners launched the site recently after a round of beta testing by 600 select users and corporations.
“There is something therapeutic about sitting around and griping with your friends, but with the magic of social media, there is a method to make sure your complaints actually get heard,” the singer-songwriter and speaker on consumer issues said in an interview.
July 6th, 2012
PR Newswire Press Release
NEW YORK, Feb. 6, 2012 /PRNewswire/ – Gripevine.com, the first online social media platform for consumer-complaint resolution, announced today the launch of its much anticipated network following closed beta testing by 600 select users and corporations.
Through its proprietary response technology, Gripevine’s unique service offers consumers a free and easy-to-use interface where they can post and promote in-depth public complaints about any company and have them automatically brought to the attention of company decision makers who have the power to resolve complaints. With Gripevine’s advanced enterprise dashboard, companies can track thousands of complaints per day through various departments between multiple agents, as well as integrate consumer complaints from Gripevine’s enterprise dashboard into internal corporate CRM systems.
Customer service start-up launches to help consumers resolve situations with companies
After United Airlines broke musician Dave Carroll’s guitar, he turned a bad situation into a good one. He wrote a song. It went so viral that United couldn’t help but see it and respond. He’s now made a career out of consumer advocacy.
The incident inspired Carroll and his co-founders to create the website Gripevine. Even if you can’t write a song, this site will help you get a response from companies you feel have wronged you.
(Halifax, NS) Dave Carroll is proud to announce an agreement between himself and California based Hay House Publishing to share his United Breaks Guitars Story in print.
Says Dave: “I’m very excited to be working with Hay House and have been a fan of several of their authors for some time. They appreciate the depth of the United Breaks Guitars story and are eager to share all of its many aspects with people around the world. The best part is that this book will be an innovative distribution vehicle for my music as I’m going to be including several downloadable songs as part of the package and introduce the story of ‘who I am’ as an artist. The book will allow me to give context to each song in a meaningful way.”
Re-posted from MyCustomer.com:
The ‘United Breaks Guitars’ story has been back in the news recently following a series of posts by Gary Lemke of CRMAdvocate.com (Did it change everything? , Guitar Man back story & Wait a minute, Guitar Man), that provoked the ‘Guitar Man’ himself Dave Carroll to respond. Following Vladimir Dimitroff’s take on the public debate last week, Carroll has responded to MyCustomer.com to clear his name.
As 11 million people who have seen the ‘United Breaks Guitars’ on YouTube can attest, I’ve garnered a reputation for being the ‘poster child’ for how Social Media can be used as an instrument to correct a customer dis-service. The production of the video in 2009 changed my life in innumerable ways, taking me from the volunteer fire department in Halifax, Nova Scotia to the Customer Service speaking circuit globally (I admit, I have pinched myself a lot in the last 18 months!). I’m incredibly grateful for these opportunities and proud of the community of friends and followers this four and a half minute video created. And frankly, thrilled to have been able to use music and my band as a vehicle to tell my story and promote two passions of mine.
Dear Mr. Lemke:
In response to your recent blog: Wait a minute, Guitar Man, CRM Advocate
Your view that I was somehow unjustified to resort to social media without undeniable proof that my guitar was damaged during my flight with United Airlines is myopic and it reflects a much wider issue. By implying that the primary concern of big companies must be to protect themselves from the fraudulent activities of their thieving customers, you invigorate a corporate culture of distrust and deepen the chasm between consumer and corporation. Not taking responsibility for undeniably poor service today is precisely how big corporations are putting their brands at risk in age of social media. The fear and suspicion you are spreading in “your take” on my story is potentially very expensive to big companies. Just ask United Airlines.
(Halifax, NS) Dave Carroll is excited to announce that the Dave Carroll Band has been invited to Russia for a series of band performances and speaking engagements.
Dave Carroll is proud to announce that the recipient of the trip for two to Punta Cana with Sons of Maxwell is Kyle Stewart of Shallow Lake, ON. Kyle is a full time Nurse, a part time Paramedic and a Volunteer Fire Fighter. (more…)
