Responding in Real-Time

(Originally published in “Managing Issues – CFM Public Affairs blog”)

It took four minutes for daredevil Felix Baumgartner to hurtle 129,000 miles from the edge of space to earth. It can take far less time for a video to go viral over the worldwide web.

United Airlines learned that speed lesson the hard way.

On a one-stop flight from Halifax, Nova Scotia to Omaha, Nebraska, Canadian musician and songwriter Dave Carroll watched his $3,500 Taylor guitar get tossed ungently by baggage-handlers at Chicago’s O’Hare Airport.

Read More at: http://www.cfm-online.com/public-affairs-blog/2012/10/19/responding-in-real-time.html

Last 15 0f the last day

Name of Hero: Robert

Hero City: Victoria

Submitted by: Robert Hamilton

Working as the head lifeguard at Beaver lake in Victoria BC, it was the last shift of the of the season. In fact it was the last fifteen minutes of the last shift.
I was manning chair #1 which was at the far right of the lifeguarded beach and the bather load in my zone was pretty lite. Most of the swimmers were in front of chair #2 at the center of the beach. The sun was to my left and the glare on the water in that direction was almost completely blinding. I noticed an unusual commotion near the far edge of chair #1 left side zone, right in the glare.

I didn’t hear anything come over the radio from chair #2 which had a better view of the area and no glare. I felt something was wrong with a final scan of my now quiet zone I jumped down from my chair and could see a figure running out of the water in a panic.

I quickly scanned the water and could make out two sets of distressed people.

I broke into a full run weaving my way around beach goers, towards the four people in jeopardy.

As I arrived at the closest entry point and proceeded to run into the water and did a few leaping steps till it got deep enough to dive. As I started my dive I released the rescue can from my grasp and cut into the water. I came up fast sprinting to the drowning pairs.

Two double distress’s, the two girls slightly closer that the two boys, I got close to the girls as they submerged I saw the older girl about a foot and a half below the surface her sister on her back arms wrapped around the older girls neck. I could see the terror on her wide eyes looking up to the surface, no space to do a traditional submerged approach. I was to close to execute the maneuver, luckily i could reach down with my left arm wrap it around the girls and hall them up. As the older girl, with the little one still clamped on, broke the surface she immediately grabbed around my neck and shoulder. I kicked hard and supported us. With my right arm I reached back for my rescue can to thrust to the boys just about a meter or two away and I saw my backup guard reach the boys. I pulled the girls from my neck and gave the older girl the rescue can.
Heading back to shore seemed a breeze. We place all four kids on the wall behind chair #2 and began doing first aid assessments. Surprisingly all were alert, oriented and hadn’t swallow any water.

I was feeling relieved and grateful when I looked up. The park seemed to be a landslide of family members, mom’s, dad’s, grandparents, running towards the beach.

The one that started the commotion was the older sibling running out of the water when he realized the cousins and sisters were in trouble. He ran right past the lifeguards nearest the scene.

I put up my hands and said “whooaa, they are okay” and it seem to have the desired effect. We rechecked the kids and they were all breathing fine and had calmed down. The little girl even let go of her sister. We advised the parents about secondary drowning and that it was a good idea for a check up.

If this had happen 15 minutes later we would have been off the beach and packing up. If nobody notice these kids in distress it would have then fallen to other first responders to do the grim task of recovery.

But not that day….instinct, training and skill helped prevent a tragedy.

I am glad I was there, I will never forget the girls face as she sank deeper…. those eyes pleading. Proud that I could answer the call.

The elapsed time was approximately five minutes. Just enough time in the last shift to fill out the last of the first aid reports and incident report and it was the end of the season, I finished the season knowing we had done well and the family was happy and thankful.

Robert Hamilton

Dave Carroll to receive the 2012 A.D. Dunton Alumni Award of Distinction at CD Release Concert in Ottawa

(Halifax, NS) Dave Carroll is thrilled to announce that his Alma mater Carleton University has awarded him the 2012 A. D. Dunton Alumni Award of Distinction. Dave Carroll is the only musician to have received the A. D. Dunton Alumni Award.

The university will be honouring Dave with their highest alumni honour at Dave’s CD Release event in Ottawa for his new album “Raincoat In Vegas,” a free admission event made possible by Carleton University.

“Sons of Maxwell began their career at a talent contest in the small campus pub at Carleton, so I’m especially honoured to receive such a meaningful award from the place where it all began. I’m grateful that the university has acknowledged that the ripples created by United Breaks Guitars came from a song and a songwriter. Allowing me to share my new music from Raincoat in Vegas by sponsoring a free public concert is truly supportive.”

Known as a master storyteller and singer-songwriter, Dave Carroll’s (BAHons/93) talent was introduced to millions when his 2009 YouTube music video “United Breaks Guitars” became a worldwide sensation. His creative use of social media to share that message has reached over 150 million people. “United Breaks Guitars” was one of TIME magazine’s top ten YouTube videos of 2009.

Since this remarkable event, Dave has become a voice for the power of social media in a world where the customer is often left behind. As a graduate, Dave represents the best of Carleton. He is a positive, clever, talented and good-natured ambassador—who has just happened to change the world.

Celebrate Dave Carroll’s success as the Carleton University Alumni Association recognizes his accomplishments with the 2012 A.D. Dunton Alumni Award of Distinction, Carleton’s highest alumni honour, and be our guest at a special musical performance by Dave Carroll and his band.

WEDNESDAY, NOVEMBER 7, 2012
7:30 p.m. Check-in
8:00 — 10:00 p.m. Award Presentation and Musical Performance
Kailash Mital Theatre, Southam Hall
Carleton University

To register, visit carleton.ca/alumni/events.
For more information, email cu_proud@carleton.ca or call 613-520-4047.
Pay and display parking is available in Lot P1 or in the Library Parking Garage.
For a campus map, please click here.
Know other examples of influential use of social media like Dave’s? Join the conversation online! @CarletonAlumni