Dave Carroll and Sukhrob UbaydullaevNEW VIDEO: Don’t Fly Wizzness Class | Dave Carroll
Don’t Fly Wizzness Class I was first approached about this project back in May and here we are. Oct 21. Launch day for my first customer service airline video in 16 years. ‘Don’t Fly Wizzness Class’ amounts to my “just when I thought I was out…they pull me back in” moment! I’ve been asked 100’s…
Dave CarrollNEW Music: Until One Day | Dave Carroll
New Music Out Now Until One Day is a collection of new music coming from moments inspired by experiences I’ve had over the last 9 years. The songs on this recording share a common thread of promoting love, kindness and compassion. Order a CD now (Official Store): Click here Download the full album: Click here…
Dave CarrollNEW VIDEO: When The World Stops Ending | Dave Carroll
When The World Stops Ending Over the past few months, I’ve had a chance to reflect and work on some new music. In the process Jamie Robinson and I wrote a timely new song called When The World Stops Ending. We wrote the song over Zoom, recorded our parts in isolation and Josh Parlee edited…
NEW Video: No Way Norway
Many of you may be aware of the recent rise in tensions between Canada and Norway, over Norway’s unscrupulous decision to make a bigger moose than Moose Jaw Saskatchewan’s “Mac the Moose.” Moose Jaw is fighting back and is committed to reclaiming the record of having the world’s tallest moose. This week Norway released a…
NEW VIDEO: United Breaks Guitars 4?
Over the past few days, I have received several emails and requests via social media to write a song in response to the Customer Service incident on United Airlines, involving passenger Dr David Dao, who was forcefully removed from United Airlines Flight 3411 on Sunday April 9th. This is my response… Watch United Breaks Guitars…
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Sell a strong story Customers and staff alike can be inspired by true-life tales that are often overlooked by airline sales and marketing teams, says Shashank Nigam, chief executive of SimpliFlying When United Airlines broke Dave Carroll’s guitar and his music video of the incident went viral, the carrier issued a press release that talked…
NEW VIDEO: I Cried by Max Carroll (with Sons of Maxwell)
Before my folks got married their relationship hit a little bump in the road and, for a short while, my mom entertained another prospect. My Dad didn’t appreciate this other gentleman caller and eventually, neither did my mom. Max and Sharon patched things up and the rest is history. During ‘The Dark Period’ however, my…
Video: God Save Doreen by Dave Carroll
My grandmother Doreen Daley was a big influence over my entire family and although she lived in several places during her life, she spent her last few years here in Halifax with my parents. She was a British war bride arriving with my dad and his sister at Pier 21 in Halifax, Nova Scotia in…
How To Make Your Customer Really Mad
As a consumer advocate and professional speaker I listen to consumers from around the world share their unpleasant customer experiences and this is a great example of one that ends well, but one that the company should have solved much sooner. This highly respected brand was close to experiencing a social media crisis by doing…
Where’s The Beef (Or The Responsibility For It)?
In my opinion, I’ve got one of the best jobs in the world. I’m privileged to travel the world sharing my insights on the value of delivering outstanding customer service and why every business needs to become an effective storyteller. This past week United Airlines has been in the news twice for customer service failures.…
Dave Carroll and Sukhrob Ubaydullaev
Dave Carroll
Dave Carroll