So there I was this Monday having breakfast with my folks at a local restaurant when my Mom told me that the new stove she had bought from Sears was not the one she thought it was when it was delivered and installed. What she was expecting was a stove with a convection oven and what she received was a standard stove. It turns out that she told the salesperson that she was looking to buy a convection oven and when they looked at different options somehow she chose a model that was cheaper (turns out cheaper because it was without the convection oven). Somehow my Mom lead the salesperson to believe that price was the bigger issue and he wasn’t clear that what she was getting didn’t have what she was looking for in the first place.

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