I’m still fairly new to the speaking profession, having never delivered a speech or presentation until a few months after my YouTube video “United Breaks Guitars” went viral. I recall being asked to present my first ever keynote at a Right Now Technologies event in Colorado Springs to 700 North American brands — with just a few short weeks to prepare. I had little time in my hectic schedule to develop the talk or learn how to do it. The extent of my public speaking was as a musician introducing a song or a five-minute story as part of a concert, but I’ve always been one to say yes to interesting opportunities before considering my qualifications, so I accepted the invitation.
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