Kid shouting into microphone

Gripe of the Week: Party Expert, No Expert on Customer Service

This installment of our Gripe of the Week is an excellent example of how to effectively share your complaint in a way likely to get the attention of both consumers and the company in question. By being creative, your chances of resolving your gripe increase greatly.

This week’s complaint is from a man in Quebec, Canada who bought a Halloween costume from a chain store called Party Expert. It was an off the rack, one-size-fits-all costume of The Swedish Chef from the Muppet Show. Having paid $70 this man wasn’t happy with the fit, claims the costume was defective, impaired his vision and actually looked nothing like the Swedish Chef. He wanted his money back or another costume but was told there are no refunds and they will only replace the exact costume.

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