New CD: Raincoat In Vegas

Hi Everyone, I’ve just arrived in Toronto, Ontario for a series of events to support my new album“Raincoat In Vegas.” I’ve brought with me Mike Hiltz on bass, Chris Iannetti on guitar and Scott Ferguson on drums. We’re so excited about the new album, that we’ve decided to include all Canadians and anyone with a satellite TV

My experience at Austria’s Hotel Jagdhof

As a keynote speaker one of the things I enjoy most about sharing my thoughts about customer service, social media and branding is the variety of the locations I’m invited to speak. I’ve now given my presentation in Mexico, across North America, London, Glasgow, Prague, Siberia, Moscow and St. Petersburg, as well as in Australia

Dave Carroll set to release new CD Raincoat in Vegas!

Hi Everyone, Great News! I’ll be appearing with the band Thursday September 6th on CTV’s Canada AM (Be sure to tune in!) to perform songs from my new album Raincoat in Vegas and talk about my book “United Breaks Guitars: The Power of One Voice in the Age of Social Media.” Coming up on Friday September 7th, I’ll be performing at Hugh’s

United Airlines & Unaccompanied Children Passengers

I’ve received hundreds of notifications now and been ask to comment in the media about the recent issue with United Airlines where 10 year old Phoebe Klebahn was traveling as an unaccompanied adult from San Francisco to Michigan with a connection along the way . Her parents had paid a premium to have her met

Emirates Airlines: Sheiks of Middle East Customer Service

Today, I was given amazing service by Emirates Airlines having just arrived in Dubai from London. I had been excited to fly for the first time on the A380 Airbus. My ticket was originally booked as an economy ticket, but I was given a complimentary upgrade when I checked in, as space was available. However,

Join me on my Nova Scotia Theatre tour this Spring!

I’m heading off on a “mini tour” of Nova Scotia this week and looking forward to sharing songs and stories with audiences across the province.    I’ll be bringing with me Mike Hiltz on bass & Chris Iannetti on guitar. We’re looking forward to playing your Dave Carroll favourites as well as share a sneak preview

Gripevine: New site lets you get your gripe out

February 6th, 2012 Halifax Chronicle Herald Article by Bill Power A new social media-driven business with a Nova Scotia connection wants to make the world a better place by giving people a place to gripe. is one of the latest ventures from Waverley entertainer Dave Carroll. He gained some notoriety for his United Breaks Launches First Social Media Network for Consumer Complaint Resolution

July 6th, 2012 PR Newswire Press Release Consumer Advocacy Platform Provides Users a Free & Simple Venue for Corporate Gripes NEW YORK, Feb. 6, 2012 /PRNewswire/ —, the first online social media platform for consumer-complaint resolution, announced today the launch of its much anticipated network following closed beta testing by 600 select users and corporations. Through its

Call Center Services Featured Article on Launch of Gripevine

“‘United Breaks Guitars’ Musician Launches Customer Service Platform” February 02, 2012 By Tracey E. Schelmetic “If you’re a successful customer service organization (you know who you are), you’ll understand the importance of dealing with customer complaints – particularly public customer complaints – very quickly, before they spiral into something you can no longer control.