Call Center Services Featured Article on Launch of Gripevine

“‘United Breaks Guitars’ Musician Launches Customer Service Platform” February 02, 2012 By Tracey E. Schelmetic “If you’re a successful customer service organization (you know who you are), you’ll understand the importance of dealing with customer complaints – particularly public customer complaints – very quickly, before they spiral into something you can no longer control.

Get your complaints resolved at Gripevine.com

Customer service start-up launches to help consumers resolve situations with companies After United Airlines broke musician Dave Carroll’s guitar, he turned a bad situation into a good one. He wrote a song. It went so viral that United couldn’t help but see it and respond. He’s now made a career out of consumer advocacy. The

Chicago Tribune: "'United Breaks Guitars' spawns complaint site"

By Gregory Karp A Canadian songwriter who became famous for slamming United Airlines in a cleverYouTube music video that went viral, has helped start an online complaint website this week.

Hayhouse to Publish Book about Dave Carroll's United Breaks Guitars

(Halifax, NS) Dave Carroll is proud to announce an agreement between himself and California based Hay House Publishing to share his United Breaks Guitars Story in print. Says Dave: “I’m very excited to be working with Hay House and have been a fan of several of their authors for some time. They appreciate the depth of the United

Why my social media story still strikes a chord

Re-posted from MyCustomer.com: The ‘United Breaks Guitars’ story has been back in the news recently following a series of posts by Gary Lemke of CRMAdvocate.com (Did it change everything? , Guitar Man back story & Wait a minute, Guitar Man), that provoked the ‘Guitar Man’ himself Dave Carroll to respond. Following Vladimir Dimitroff’s take on the public

Customer Service Heroes

As 11 million people who have seen the ‘United Breaks Guitars’ on YouTube can attest, I’ve garnered a reputation for being the ‘poster child’ for how Social Media can be used as an instrument to correct a customer dis-service. The production of the video in 2009 changed my life in innumerable ways, taking me from

In Defence of United Breaks Guitars

Dear Mr. Lemke: In response to your recent blog: Wait a minute, Guitar Man, CRM Advocate Your view that I was somehow unjustified to resort to social media without undeniable proof that my guitar was damaged during my flight with United Airlines is myopic and it reflects a much wider issue.  By implying that the primary

Dave Carroll to Tour Russia

(Halifax, NS) Dave Carroll is excited to announce that the Dave Carroll Band has been invited to Russia for a series of band performances and speaking engagements.

Everyday Hero Rewarded – Dave Carroll announces recipient of trip to Punta Cana with Sons of Maxwell

Dave Carroll is proud to announce that the recipient of the trip for two to Punta Cana with Sons of Maxwell is Kyle Stewart of Shallow Lake, ON. Kyle is a full time Nurse, a part time Paramedic and a Volunteer Fire Fighter.

Dave Carroll Honoured as ‘Man of the Year’ From the Consumers’ Choice Award

(Halifax, NS) The Consumers’ Choice Award (CCA) is honouring Dave Carroll as Halifax’s Man of The Year at a black tie event at the World Trade and Convention Centre on Wednesday December 1st, 2010. Each year the CCA acknowledges companies or individuals who show an outstanding commitment to customer service in cities across North America.