Hayhouse to Publish Book about Dave Carroll's United Breaks Guitars

(Halifax, NS) Dave Carroll is proud to announce an agreement between himself and California based Hay House Publishing to share his United Breaks Guitars Story in print. Says Dave: “I’m very excited to be working with Hay House and have been a fan of several of their authors for some time. They appreciate the depth of the United

Why my social media story still strikes a chord

Re-posted from MyCustomer.com: The ‘United Breaks Guitars’ story has been back in the news recently following a series of posts by Gary Lemke of CRMAdvocate.com (Did it change everything? , Guitar Man back story & Wait a minute, Guitar Man), that provoked the ‘Guitar Man’ himself Dave Carroll to respond. Following Vladimir Dimitroff’s take on the public

Customer Service Heroes

As 11 million people who have seen the ‘United Breaks Guitars’ on YouTube can attest, I’ve garnered a reputation for being the ‘poster child’ for how Social Media can be used as an instrument to correct a customer dis-service. The production of the video in 2009 changed my life in innumerable ways, taking me from

In Defence of United Breaks Guitars

Dear Mr. Lemke: In response to your recent blog: Wait a minute, Guitar Man, CRM Advocate Your view that I was somehow unjustified to resort to social media without undeniable proof that my guitar was damaged during my flight with United Airlines is myopic and it reflects a much wider issue.  By implying that the primary

Dave Carroll to Tour Russia

(Halifax, NS) Dave Carroll is excited to announce that the Dave Carroll Band has been invited to Russia for a series of band performances and speaking engagements.

Everyday Hero Rewarded – Dave Carroll announces recipient of trip to Punta Cana with Sons of Maxwell

Dave Carroll is proud to announce that the recipient of the trip for two to Punta Cana with Sons of Maxwell is Kyle Stewart of Shallow Lake, ON. Kyle is a full time Nurse, a part time Paramedic and a Volunteer Fire Fighter.

Dave Carroll Honoured as ‘Man of the Year’ From the Consumers’ Choice Award

(Halifax, NS) The Consumers’ Choice Award (CCA) is honouring Dave Carroll as Halifax’s Man of The Year at a black tie event at the World Trade and Convention Centre on Wednesday December 1st, 2010. Each year the CCA acknowledges companies or individuals who show an outstanding commitment to customer service in cities across North America.

Dave Carroll to Share the Stage with Gene Simmons

(Halifax, NS) Dave Carroll is pleased to announce that he will be sharing the stage with the legendary Gene Simmons at the Atlantic Brand Confabulation on January 14th in Moncton. The event, being presented by Moncton’s The Momentum Group, will be held at Casino New Brunswick and features Gene Simmons, Dave Carroll and a yet

Academic and Research Interest in United Breaks Guitars

Joseph L. Rotman School of Management: Case Study on “United Breaks Guitars” by David Dunne, adjunct professor of marketing, Rotman School of Management January 11, 2010 Harvard Business Review: Case study on “United Breaks Guitars“ by John Deighton, Leora Kornfield Jan 6, 2010 University of North Carolina – School of Journalism and Mass Communications: Master

Everyday Heroes and Paramedics

“Everyday Heroes” is roughly one month old as I write this blog, and I’ve decided that I should address what has amounted to one negative comment per day about my video and what it depicts. Although I have received countless emails from grateful Paramedics since the release of the video, all of the criticism has